Terms & condition

The following Terms and Conditions constitute the full agreement between you and us, covering all aspects of your usage of our services and Website. It is important that you read the Terms and Conditions properly before commencing usage of the website or services contained therein.

These Terms and Conditions, along with our Cookie Policy, Risk Policy, Privacy Policy and any additional documentation that we supply to you now or in the future (hereafter termed the “Agreement”), constitute a legally binding agreement between both parties covering your use of, and our provision of, these “Services”. This includes use on the Website, or via any other platform provided by Juwelcraft, company hereafter termed as “us”, “we”, our”, or “Juwelcraft”. You, as a customer of us, are hereafter termed as “you”, “yourself” or “your”.

Acceptance of the Agreement

If, after reading the Agreement, you do not agree to be bound by the terms contained herein, you must cease any use of the Website or Services. Your usage of the Website, Services or both constitutes your acceptance to be bound by the Agreement and the terms contained within. We reserve the right to amend this agreement at any time as we see fit without providing notice. In the event that terms are amended, they shall be supplied to you via email at the address you provide to us. It is therefore essential that you maintain all of your personal data and ensure that the contact details we hold for you are correct at all times.


You are prohibited from listing or entering fraudulent or misleading information while placing your order, including without limitation phone numbers that are not personal or do not belong to you, misleading shipping address, incorrect country of origin details, or forged or otherwise incorrect identification information. It is your sole responsibility to update your personal details as and when changes occur without notice.


Payment must be completed before an order is placed. We accept credit cards, debit cards and PayPal for payments.

Third Party Services

During your usage of the Services or Website, you may from time to time be offered promotions, products or services provided by third parties, in accordance with our Privacy Policy. If you make use of any third party service(s), you take such action at your own risk. It is your sole responsibility to review, understand and comply with the terms and conditions of any third party service provider. We disclaim any and all liability for third party services, and cannot be held responsible for the performance or lack thereof of any third party supplier or service.

Our Responsibilities

We guarantee to:-

  • Ensure that our website has a service availability of no less than 95%
  • Provide customized products
  • Provide web security in the form of SSL certification
  • Enable and maintain secure online experience for users
  • Keep all users updated and informed of any changes made to services
  • Treat all personal data as confidential and use it only in accordance with the relevant Data Protection law.
  • Investigate misuse of the service by any entity, and terminate access to the site for anybody found to be acting maliciously.
  • Add relevant jewelry products on our website

Conditions Of Use

You agree to:

  • Use our website only for the purposes stated.
  • Enter accurate and true information while placing your order
  • Contact us immediately if you suspect your information has been accessed without authorization.
  • Never attempt to copy, modify or reproduce the contents of our website or app, thus helping us to preserve the site’s integrity
  • Make no attempt to decode, reverse engineer or otherwise identify the source code of our website
  • Inform us immediately if you discover bugs, errors or faults on our website

Computer viruses

You comprehend and confirm that we cannot be held liable in any way for damages or interruptions caused by viruses, spyware, scareware, worms, Trojan horses, malware or any other computer program designed to destroy, limit or interrupt the normal function of your hardware, software, computers, communication systems or any other electronic equipment, nor any spoofing, phishing or other cyber attack.


You agree that you shall indemnity and hold harmless Juwelcraft, all affiliates and related entities thereof, and any of its directors, officers, agents, employees, representatives and joint venturers against and from any claim, cost, loss, damage, liability, expense or judgment of any and all kinds (including but not limited to indirect and direct costs, lawyers’ fees and expenses), arising from, incurred in connection with or related to any complaint, claim, investigation, audit, action, inquiry or any other proceedings initiated by any entity or person that relates to or arises from: (1) any alleged or actual breach of your warranties, representations or obligations outlined within this Agreement; (2) your improper, incorrect or fraudulent usage or this Website or the Services it contains; (3) the services or products sold by you via the Services, including without limitation claims for product defects, false advertising, death, property damage or personal injury; or (4) the use or misuse of our Services by your account via a third party accessing your password information.

No Warranty

Our Website and Services are provided on an “as available” and “as is” basis. Your use of the Website and Services is performed at your own risk. We provide the Website and Services without any form of warranties, be they express or implied (including but not limited to the warranty of merchantability, non-infringement or fitness for purpose), and disclaim any such warranty to the full extent permitted by all Applicable Law. Without limitation, we make no warranty that our Website and Services will operate free of error, or that any error or defect can or will be corrected; that our Website or Services will meet your individual requirements; that our Website or Services will be available secure and without interruption at any time or place; or are free from harmful content including without limitation computer viruses.

Limitation of Liability

Under no circumstances can we be held liable to you or to any third party for any indirect, direct, incidental, special, exemplary, consequential or punitive damages, nor any theft, disappearance, loss or damages for lost revenues, lost profits, data loss or other intangible loss arising from your use of, or your inability to use, our Website or Services, caused by your breaching of this Agreement.

Under no circumstances can we be held liable to you or to any third party for damages, injuries or losses arising from tampering, hacking, transmission of viruses or other unauthorized access or use of our Website or Services, your account with us, or any of the information there contained.

In no event can our aggregated damage liability in connection to the Website or Services exceed the balance of fees earned by us during your use of the Website or Services during a period of six months prior to the event which gave rise to any such claim. These liability limitations are to apply to the full extent of all Applicable Law in the relevant jurisdiction.

Force Majeure

Neither we nor you can be held liable to each other for any delay, or failure to conduct an obligation of this Agreement, if attributed to any cause beyond reasonable control, including but not limited to Governmental Act, riots, war, acts of God, failure of performance by a supplier or vendor, flood, civil unrest, explosion or fire.


In the event that any provision of the Agreement is deemed to be unenforceable or invalid in accordance with any rule, regulation or law, then said provision shall be severed from the Agreement, and the remainder of the Agreement continues to remain enforceable and valid to the full extent permitted by said rule, regulation or law.


Any provision of the Agreement which is designed to extend beyond the termination or expiration of this Agreement for any reason shall do so accordingly.

Entire Agreement

These Terms and Conditions, along with our AML Policy, Cookie Policy, Risk Policy, Privacy Policy and any other documents referred to within the Agreement, represent the whole Agreement between us and you pertaining to all matters contained within. Where used, headings are for convenience only, and are not to be considered in the interpretation of the Agreement.